Frequently Asked Questions (FAQ)

Marking with ReMarksPDF – Questions about how to use ReMarks.

How do I get started using ReMarksPDF?

There are several resources to help you get started using ReMarksPDF. The best place to start is the training films on the support page. Alternatively you can read the product manual or click on the Help button within the program itself.

My database does not auto match to student files?

The matching process, matches the unique student identifier in the csv class list file, with the file names of the PDF documents in your assessment folder. It is essential to have a unique identifier, hence "123" and "1234" will both match - as they both have "123". They are not unique - student "123" will match to two documents. Apart from having the same number of numerals and unique numbers, you can use a trailing identifier, hence "123x" and "1234x" are unique.

Marking with ReMarksXML – Questions about how to use ReMarks.

How do I get started using ReMarksXML?

There are several resources to help you get started using ReMarksXML. The best place to start is the training films on the support page. Alternatively you can read the product manual or click on the Help button within the program itself.

What is the difference between ReMarksXML and ReMarksPDF?

ReMarksXML is an add in to Word 2007 for the Windows operating system (XP and Vista) whereas ReMarksPDF is a Java PDF editor. ReMarksPDF will run on both the Windows and MacOS X operating systems.

Licenses and Downloads – Questions concerning your license key and downloading ReMarksXML

Why does ReMarksXML offer both electronic downloads a well a shipping CD?

ReMarks offers electronic download of its products for several reasons:

ReMarks also offers it products on CD. You may consider this service if you have very limited bandwidth or download limits.

How do I download and install ReMarksXML?

When you purchase ReMarksXML you will receive a welcome email that explains how to download and install the software. Use the included user name and password to log into the Account Center so you can get the software and your product key. Step-by-step instructions are available on the Download Help page.

If you have not received your welcome email within 24 hours check to see if the email has been caught by your mail filters. Contact support@remarkspdf.com to have the email re-sent.

How can I get a trial of ReMarks’ products?

Currently we have no trial versions available. Please view the ReMarksXML training videos to see how it operates.

Can I install the ReMarks products on more than one computer?

Like most software packages, each individual user needs a separate user license. However, our End User License Agreement permits use of Remarks products on both your main computer and a second personal computer like your laptop. You are also permitted to keep a backup copy of the software.

Where can I get a copy of the End User License Agreement?

You can download a copy of the End User License Agreement in PDF format.

How can I get a printable PDF of the product documentation?

You can download a printable PDF of ReMarksXML Product Manual in PDF format.

What do I do if I lose my product key?

You may contact support@remarkspdf.com or use our contact form with your name, company, phone number, and email address to have your product key sent to you via email. We are happy to assist you.

Pricing and Policies – Questions concerning ReMarksXML pricing, support and maintenance.

How much does it ReMarksXML cost?

Site licenses are available upon request. Please use our Site Licence Application Form or contact sales@remarkspdf.com

What support does ReMarksXML offer?

Product support for one year is included with your initial purchase. In other words, the prices listed on our website include the first year’s maintenance, and maintenance does include product support. After the first year, you can enter a maintenance plan to continue receiving support or decide to purchase upgrades as you need them.

Will I have access to upgrades and new releases?

Upgrades and new releases of the specific product you purchased are included with your initial purchase for one year. In other words, the prices listed on our website include the first year’s maintenance. After the first year, you can renew your maintenance plan to continue receiving upgrades and support or decide to purchase upgrades as you need them.

ReMarksXML Release Notes – Details on new features and bug fixes in each release of this software.

Here you will find descriptions of new features as well as a detailed list of bug fixes. Click the version number below to see the corresponding release notes.

  • ReMarksXML Version 2.07 was released on 12 March 2009. This represents the first public release of the software

What is a ReMarks Affiliate?

ReMarks products provide a great opportunity for on-line retailers, reviewers, and bloggers. If your web site attracts people interested in electronic marking, electronic assessment, rubrics, improving student feedback, moderation, assessment or PDF editing, you could earn significant commissions by directing them to ReMarksPDF and it’s products.

We provide text links and eye-catching banners for you to add to your site. Every time one of your readers clicks and makes a purchase, ReMarksPDF pays you a commission. We use professional third-party tracking and reporting. Our products offer easily- understood, tangible benefits for teachers and academics, or anyone involved in assessment. Our commissions are generous.

Joining the Affiliate Program is free. So what are you waiting for?

For more information about the Affiliate program, click the “Affiliate” tab on the navigation tool bar.